Privacy Policy

1. Introduction

This Privacy Policy explains how Help2Pay ("we", "us") collects, uses and protects personal data in connection with our website and payment services.

2. Information we collect

• Business contact data — name, company, email and message contents submitted through our contact form
• Merchant onboarding data — corporate and beneficial-ownership information required for KYB verification
• Transaction data — payment details processed on behalf of our merchants in providing the services
• Technical data — device, browser and usage information collected when you visit our website

3. How we use information

We use personal data to provide and improve our services, to meet legal and regulatory obligations (including AML/CFT requirements), to communicate with merchants and prospective merchants, and to protect against fraud and abuse.

4. Sharing

We share data with banking and payment partners as necessary to process transactions, with regulators and law enforcement where legally required, and with service providers who support our operations under appropriate confidentiality obligations. We do not sell personal data.

5. Security

We employ encryption and security protocols appropriate to the sensitivity of payment data, with access controls and audit trails across our systems.

6. Retention

We retain data for as long as necessary to provide the services and to meet legal, regulatory and audit obligations, after which it is deleted or anonymised.

7. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal data through our contact form.

8. Cookies

Our website uses only essential cookies required for site functionality. Should analytics or marketing cookies be introduced in future, this policy and an appropriate consent mechanism will be updated first.

9. International transfers

Data may be processed in the markets where we operate. Transfers are protected by appropriate safeguards consistent with applicable data-protection law.

10. Changes

We may update this policy from time to time; the latest version will always be available on this page.

11. Contact

Questions about this policy can be submitted through our contact form — select Customer Support.